Return and Refund Policy

Replace this starter policy with terms approved for your business and location.

Custom item returns

Personalized phone covers are made to order. Returns for buyer remorse, wrong model selection, spelling mistakes approved by the customer, or low-quality uploaded files may be limited. State your exact rules clearly.

Damaged, defective, or incorrect items

If an item arrives damaged, defective, or different from the approved order details, customers should contact support with the order number and photos within your stated claim window.

Refund timing

Approved refunds should be issued to the original payment method. Processing time may depend on the payment provider and bank.

Cancellations

Cancellations may be possible only before production begins. Publish the real cancellation window for your production process.

Return shipping

Explain who pays return shipping, whether return authorization is required, and where approved returns should be sent.

How to request help

Contact support with your order number, email address, product photos, packaging photos if damaged, and a clear description of the issue.

support@iphonecover.us - 8887460015